Below you find a list of the most common support questions. Is your question not answered here, please se our Getting Started Guide or create a Support Ticket
Commission Harvest is converting text and image links on posts and pages. Links in e.g. category pages and comments will not be converted.
Links inserted via Short codes or other plugins such as Pretty links are not supported by the plugin and will not be converted.
If an affiliate program closes, the links will appear in the Affiliate link list with an affiliate link error.
There can be 2 different scenarios:
- The affiliate program has switched to another affiliate network
- The affiliate program is closed for good
If the affiliate program has switched to another network you can easily change affiliate network and Program ID for the specific program under the affiliate program tab. Just find the affiliate program and click “edit”
If the affiliate program is closed, you have two possibilities:
- You can delete the affiliate program from the affiliate program tab, and the link will just be shown as a normal link in the front end (not earning you commission)
- You can chance the links to another merchant. This is easily done in the affiliate link list.
At this point you are not able to customize your affiliate links and make them look pretty.
You can not make an affiliate links (e.g. http://www.shareasale.com/r.cfm?u=[partner-id]&b=[extra_attribute_1]&m=[program-id]&afftrack=&urllink=[deeplink-url-encoded]) look like: yourdomain.com/product
We are however working on such a feature so it will become available sometime in the future.
Can I choose a primary affiliate program to use if the same merchant is using multiple affiliate networks?
At this point the plugin will choose the affiliate program for you (at random) if you have merchants that are available on multiple affiliate networks.
The solution is to only setup one affiliate program per merchant.
At this point the plugin does not support Pretty Links or other plugins that are using [short codes] to insert links into posts and pages.
There are two reasons for receiving emails regarding affiliate programs being deleted.
The first reason is if the program was actually deleted. You will need to find another merchant to promote (if the mearchant isn’t on another affiliate network – if so, just switch to that).
The second reason is if you’re using the API functionality. If affiliate programs are imported automatically, somethings glitches happen (from the affiliate network). Next time the API is updated, everything should be back to normal again.
When the plugin is trying to generate the “normal” URL based on the old affiliate URL, some asumptions are made. The plugin need to remove as much of the superficial part of the URL, but not TOO much so the newly generated affiliate URL won’t work.
In some cases the plugin can not generate the correct “normal” URL. That is why the plugin contains an “edit” option so that you can adjust the normal URL manually.
Either way, even if you do not adjust the normal URL manually, the new affiliate URL should still work just fine.
If you don’t receive a verification email, it might be trapped in your spam filter.
If you can’t find the email in your spam folder, please try add firstname.lastname@example.org as a secure sender.
If you are using one of the paid versions, you can cancel at any time. We have a 30 day money back guarantee.
Cancellation can be done within the “Account” section on Commission Harvest.com. Simply log-in to your account and cancel your subscription.
CommissionHarvest.com → Account → Subscriptions → View → Cancel
You can change your billing information within the “Account” section on Commission Harvest.com. Simply log-in to your account and change the information.
CommissionHarvest.com → Account → Billing Information
You can find your API Key within the “Account” section on Commission Harvest.com. Simply log-in to your account and get your API Key.
CommissionHarvest.com → Account → API Key
The clicks are counted per calendar month.
So every time you enter into a new month, the counter is reset to zero.
Clicks are counted like this:
- All affiliate links managed by the Commission Harvest plugin is tracked. Links not managed by the plugin does not count towards the 500 clicks limit.
- A click is a click so if the same user clicks 10 times, then that is counted as 10 seperate clicks.
The commission you earn being an affiliate is 100% yours. We would never (and can’t) get a share of it. Everything belongs to you.
If you are using the FREE version of the plugin and you reach the 500 click limit within a calendar month, the plugin will just stop converting your links.
It will only result in you missing out on the commissions. Not that we’re getting the commission instead of you. We would never ever do that.